Investor Grievance Redressal Policy

Our Commitment

Abhinav Mehta Capital Private Limited is committed to addressing all investor complaints and grievances promptly, fairly, and transparently. This policy covers complaints relating to Mutual Funds, SIF, PMS, and Securities Market (Nuvama AP) services.

How to Lodge a Complaint

Email: support@credible.live  |  Phone: +91-9414145600

Written Letter:
Tej Bhawan, 1st Floor,
Opp. Marwar Sweets,
Sojati Gate, Jodhpur - 342001

In Person:
Visit our office Monday to Saturday, 10:00 AM to 6:00 PM.

Complaint Resolution Process

Receipt & Logging (Day 0)

Every complaint logged with a unique reference number.

Acknowledgement (Within 3 Working Days)

Written acknowledgement with reference number and expected timeline.

Investigation (Day 3 to 10)

Transaction records, correspondence, and supporting documents are reviewed.

Resolution (Within 15 Working Days)

Resolution communicated with a detailed explanation.

Closure (Post Resolution)

Complaint closed after investor confirmation. Records maintained for 8 years.

Escalation Matrix

Level Escalate To Contact Timeline
L1 Credible.Live GRO Mr. Dipesh Sen
support@credible.live
+91-9414145600
Ack: 3 days
Resolve: 15 days
L2 AMC/RTA (MF/SIF)
PM (PMS)
Nuvama (Securities)
Respective Investor Relations Department If unresolved at L1 within 15 days
L3 SEBI SCORES https://scores.sebi.gov.in/
1800-22-7575
If unresolved at L2 within 30 days
L4 SMART ODR https://smartodr.in/
Mediation & Arbitration
As per ODR timelines